Returns & Exchanges
We want you to be fully satisfied with your Pokka Pens purchase, which is why we offer a 30-day return window for items in their original condition. If your pens aren't the perfect fit for your pocket or lifestyle, we are here to help with a smooth exchange or refund.
Initiate Your Return
Email our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all pens and accessories are included to prevent damage during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing